Effective Complaint Management
€105.90
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Product Information
| ISBN | 9783319987040 |
|---|---|
| Publisher | Springer International Publishing AG |
| Price (excl. tax) | €99.91 |
| Tax | €5.99 |
| Price (incl. tax) | €105.90 |
| Availability | 4 units in external warehouse |
Product Description
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.