Service Encounters in Tourism, Events and Hospitality
€37.90
Shipping in 4/5 days
Product Information
| ISBN | 9781845417260 |
|---|---|
| Publisher | Channel View Publications Ltd |
| Price (excl. tax) | €35.75 |
| Tax | €2.15 |
| Price (incl. tax) | €37.90 |
| Availability | 2 units in external warehouse |
Product Description
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.