Gemba Walks for Service Excellence
€66.90
Product Information
| ISBN | 9781439886748 |
|---|---|
| Publisher | Taylor & Francis Inc |
| Price (excl. tax) | €63.11 |
| Tax | €3.79 |
| Price (incl. tax) | €66.90 |
| Availability | Unavailable |
Product Description
This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska