The Nordstrom Way to Customer Experience Excellence
€25.90
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Product Information
| ISBN | 9781119375357 |
|---|---|
| Publisher | John Wiley & Sons Inc |
| Price (excl. tax) | €24.43 |
| Tax | €1.47 |
| Price (incl. tax) | €25.90 |
| Availability | 2 units in external warehouse |
Product Description
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.