Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
€38.90
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Product Information
| ISBN | 9780071830607 |
|---|---|
| Publisher | McGraw-Hill Education - Europe |
| Price (excl. tax) | €36.70 |
| Tax | €2.20 |
| Price (incl. tax) | €38.90 |
| Availability | 3 units in external warehouse |
Product Description
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.