The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
€42.90
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Product Information
| ISBN | 9780071809931 |
|---|---|
| Publisher | McGraw-Hill Education - Europe |
| Price (excl. tax) | €40.47 |
| Tax | €2.43 |
| Price (incl. tax) | €42.90 |
| Availability | 2 units in external warehouse |
Product Description
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.