Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
€49.90
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Product Information
| ISBN | 9780071806305 |
|---|---|
| Publisher | McGraw-Hill Education - Europe |
| Price (excl. tax) | €47.08 |
| Tax | €2.82 |
| Price (incl. tax) | €49.90 |
| Availability | 2 units in external warehouse |
Product Description
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.