Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
€29.90
Product Information
| ISBN | 9780071769969 |
|---|---|
| Publisher | McGraw-Hill Education - Europe |
| Price (excl. tax) | €28.21 |
| Tax | €1.69 |
| Price (incl. tax) | €29.90 |
| Availability | Unavailable |
Product Description
Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.