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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

€29.90

Available for sending in 4/5 days

Product Information

ISBN9780071548335
PublisherMcGraw-Hill Education - Europe
Price (excl. tax)€28.21
Tax€1.69
Price (incl. tax)€29.90
Availability11 units in external warehouse

Product Description

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.