Customer Service for Hospitality and Tourism
€ 61,90
Informação do Produto
| ISBN | 9781917433105 |
|---|---|
| Editora | Goodfellow Publishers Limited |
| Preço (iva excl.) | € 58,40 |
| Imposto | € 3,50 |
| Preço (iva inc.) | € 61,90 |
| Disponibilidade | Indisponível |
Descrição do Produto
Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice.