Customer Service for Hospitality and Tourism
€ 182,90
Disponível para envio em 4/5 dias
Informação do Produto
| ISBN | 9781915097132 |
|---|---|
| Editora | Goodfellow Publishers Limited |
| Preço (iva excl.) | € 172,55 |
| Imposto | € 10,35 |
| Preço (iva inc.) | € 182,90 |
| Disponibilidade | 3 unidades em armazém externo |
Descrição do Produto
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.