Service Encounters in Tourism, Events and Hospitality
€ 37,90
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Informação do Produto
| ISBN | 9781845417260 |
|---|---|
| Editora | Channel View Publications Ltd |
| Preço (iva excl.) | € 35,75 |
| Imposto | € 2,15 |
| Preço (iva inc.) | € 37,90 |
| Disponibilidade | 2 unidades em armazém externo |
Descrição do Produto
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.