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  • Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

€ 38,90

Disponível para envio em 4/5 dias

Informação do Produto

ISBN9780071830607
EditoraMcGraw-Hill Education - Europe
Preço (iva excl.)€ 36,70
Imposto€ 2,20
Preço (iva inc.)€ 38,90
Disponibilidade1 unidade em armazém externo

Descrição do Produto

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.