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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

€ 29,90

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Informação do Produto

ISBN9780071548335
EditoraMcGraw-Hill Education - Europe
Preço (iva excl.)€ 28,21
Imposto€ 1,69
Preço (iva inc.)€ 29,90
Disponibilidade7 unidades em armazém externo

Descrição do Produto

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.